eTrade

Customer must maintain 100% margin against outstanding exposure.

Yes, AHCML reserves the right to refuse any account without assigning any reason.

We would like to inform you of the potential and inherent risks of trading online such as; The misuse of the Account Holder(s)Password/PIN, Hacking of line, Outages and slowdowns in the internet connection, Breakdown of broker system and/or other third-party service breakdown and system errors, Piracy of the Account Holder(s)information and affairs by unscrupulous persons, etc.

In order to be able to mitigate the risks associated with Online Trading, you are encouraged to download AHCML's website for User Manual or contact our Customer Support Online Department at:ALTERNATIVE MEANS TO PLACE/CANCEL PENDING ORDERS DURING A SYSTEM FAILURE: In order to place orders and/or to cancel pending orders during a system failure, you are requested to please contact our Customer Support Online Department at:
Mr. Muhammad Saqib Customer Support Online
(021) (32270808-13) Ext. 116
Email: [email protected]

eTrade is a software based Internet stock trading service. An eTrade account provides a 24-hour connection to access to your account balances and portfolio holdings, statements, stock quotes, news and research.

Any Pakistani individual who wishes to trade on the Karachi Stock Exchange can sign up for eTrade.

Yes, if you are signed up for eTrade and have received a user ID and password from us. Please note that after signing up for eTrade, you can place trades only online

Yes! You can download Research reports on our website www.www.ahcml.com.com

An Internet trading account is a special type of account designed specifically for individual investors who prefer to use the Internet to place their orders themselves rather than through a broker by telephone

Absolutely. All trade confirmations, margin calls, and other correspondence will be sent to your e-mail address which you provide us.

No there is no such fee.

Once the account has been opened and the funds have been received, your account will be activated and you will be able to place an order yourself.

Real-time data is available on the eTrade website. You can access the market data during trading hours.

When using eTrade Software you are in total control of your transaction. You can view real-time market activity. Also when the order has been completed you will receive instant confirmation of your trade via email.

No, it's completely up to you how often you would want to trade.

All you need to connect to our system are:

• An online active account
• Our eTrade software
• Internet Connection
• And a valid user ID with password

• Your connection with our servers is secured as only you can enter to trade by using the user ID and password provided to you by the eTrade.
• All the data that is exchanged between your computer and our servers is secured and encrypted because of the strong encryption provided to you by our software.

Minimum system requirements are

• Intel Core 2 Duo 2.0 GHz
• Windows XP or Windows 7
• 20GB HDD
• 2 GB RAM
• 56Kbps Modem with good internet connection

A package will be given to you in which you can find a CD which includes the Software and required accessories that will be required to trade online. All you have to do is to install the software on your computer and THERE YOU GO.

Off course, you can download the software from http://www.ahcml.com/etrade/downloads.aspx

Once all your pre-requisites are complete; you will be provided with the user ID and password for the software through mail. It is recommended to change your password at the first login.

A firewall differentiates between the allowed and un-allowed traffic over computers on internet and intranet. If you are using the system on a network, firewall might be opened on your network. All you need to do is to contact your system administrator.

When you run the application you will be asked to provide the correct user ID and password for the system. If you do not provide the correct User ID or password; the message “User ID or password incorrect” will be displayed. If you find any difficulty in login, you can contact our Customer Support staff any time during the market hours for help.

You can login any time when KSE market is open. You will remain logged in until you logoff or close the application or disconnect from the internet.

You can login to the eTrade on following timings
Monday to Thursday 8:30AM – 4:30PM
Friday 8:30AM – 5:00PM

There are two types of login accounts provided to you Trader Account: You can have all the access rights in this type of account which includes Market watch, Buy, Sell, Graphs and Reports (Only related to your account).

Subscriber: You can only have the market related options enabled in this type of account. You cannot Buy, Sell or see any Reports in this type of account.

The delays of the market rates are very minimum and you can only experience the delays because of the slow internet or any other system issue.

Order that are placed on the terminal are real time and as soon as you hit any order on the system, the confirmation can be in the” Message Window” .This is the first confirmation that you receive from our server that you order has been placed. When the security is purchased or sold, another confirmation is seen in the “Message Window”, which is the confirmation to you for the security you have purchased or sold.

If you are using the trader account, you can see all the reports related to your account like “Cash book” or “Custody”. These reports are real time and include all the trades that have been done until the time of report (Report Fetching time).

You can contact our customer support as follows:
Phone: 92-21-2270808-13
Fax: 92-21-2270519
Email: [email protected]

Our customer support is available during the following timings:
Monday to Friday: 9:00AM – 6:00PM
Saturday 10:00AM – 1:00PM

You can install our software from the CD provided to you or you can download it from our website www.ahcml.com. The setup will automatically install the required packages and accessories required for the trading terminal.

The recommended Operating system for the software is Microsoft Windows 2000 but you can also use Microsoft Windows XP or any other compatible Operating system with our Software.

Our application manual is available in our Downloads section http://www.ahcml.com/etrade/downloads.aspx; Here you will be having complete instructions about our software.

For any other assistance regarding the software; Please review our software manual. It consists of all the relevant and detailed information you need about the software from installing to operation. For any other assistance feel free to contact our Customer Service Staff.

You may send your cheque / Pay order/DD in favor of "AL Habib Capital Markets (Pvt.) Ltd.-online account" by mail or drop it personally at our registered office. The address is given below:
GF-01 Technocity, Hasrat Mohani Road, Karachi, Pakistan

Yes. You can always request payment after the settlement of your trades.

You can call our retail desk for trade related orders/inquiries.

You can call our retail desk for trade related orders/inquiries

There are several possibilities including

• Server un-reachable
• Disconnection
• KSE's connection disconnection at AHCML end
• Market closed

Yes, You cannot place any BUY/SELL order in Bank AL Habib scrip. Other than that there are no restrictions whatsoever.

AHCML is dependent on the feed that is received from KSE. If market is volatile, feed will be received accordingly. Therefore, if there us any affect on the feed due to this volatility,AHCML's servers will be accordingly affected.